August 26, 2021
Thanks for your interest in BergHOFF! We value and respect your privacy, and the goal of this Privacy Policy is to be transparent about data we collect about you and how it’s used and shared. The BergHOFF Privacy Policy (Privacy Policy) describes the procedures and associated policies we use to collect, share, disclose, and protect your Personal Information when you visit our site and make a purchase from us. Used collectively, “BergHOFF” refers herein to BergHOFF, Berghoffusa, ShopBergHOFF.com, BergHOFF International, Inc.
As a company policy we do not sell, trade or rent your data. We may share your data with 3rd party service providers to facilitate your purchases of our products, to better understand our customer base, and to understand our marketing effectiveness. Data sharing is described in detail below.
Non-Personal Utilization Data
As you interact with our website we collect non-personal utilization data, such as pages visited and products viewed. This data is collected in order for us to improve the products that we offer you.
Definition of Personal Information
“Personal Information” means your personally-identifiable information such as your name, email or mailing address, phone number, and other information that can be used to identify you.
Personal Information We Collect
This covers the various types of Personal Information we have collected, by visitor type. Data collection is progressive, meaning that data collected for BergHOFF Customers is additive to that collected for Visitors and Subscribers
|
Visitor Type |
Description |
What We Collect |
Why We Collect It |
|
Website Visitors |
Individuals visiting our website |
|
|
|
Email List Subscribers |
Individuals who have signed up for our email newsletter |
Your email address |
|
|
Customers |
Individuals who have purchased goods from BergHOFF |
|
|
How We Collect and Utilize your Personal Information
Website Visitors & Email List Subscribers
|
What We Collect |
Why We Collect It |
Can You Limit It |
|
Cookies |
To recognize you when you make a return visit to the site and to deliver a consistent experience (e.g. a pre-populated shopping cart) |
Most modern browsers allow you to limit cookies |
|
IP Address |
To measure who is visiting our site and from where, and to help identify potential fraudulent activity on the site |
The only way to limit this is to not visit our site |
|
Browser Metadata |
To maintain a consistent experience on the site |
Typically this is communicated automatically by browsers, but some 3rd party tools may allow you to limit this |
|
Email Address |
To provide you with information on BergHOFF’s products and services |
You may limit this by not providing your email address initially, or unsubscribing at any time |
Data Sharing for Website Visitors and Email Subscribers
We share data with our marketing partners in an anonymized format in order to measure the effectiveness of our marketing campaigns. In addition, we share email address data with our email provider in order to deliver emails to you.
BergHOFF Customers
|
What We Collect |
Why We Collect It |
Can You Limit It |
|
Name |
For our 3rd party payment processors to facilitate financial transactions, to ship you our products, and to provide a better site experience as a returning customer. We will also use this information to communicate with you about your order. |
You may limit this by not purchasing our products |
|
Billing and Shipping Address |
For our 3rd party payment processors to facilitate financial transactions, to ship you our products, and to provide you information about BergHOFF products you may be interested in. We will also use this information to communicate with you about your order. |
You may limit this by not purchasing our products |
|
Email Address |
For our 3rd party payment processors to facilitate financial transactions, to ship you our products, and to provide a better site experience as a returning customer. We will also use this information to communicate with you about your order. |
You may limit this by not purchasing our products |
|
Phone Number |
For our 3rd party payment processors to facilitate financial transactions, to ship you our products, and to notify you about BergHOFF news you may be interested in. We will also use this information to communicate with you about your order. |
You may limit this by not purchasing our products |
|
Your Credit Card Information |
For our 3rd party payment processors to facilitate financial transactions. Note that we do not store this data anywhere internally |
You may limit this by not purchasing our products, or by using a different payment methodology in transacting with us |
Data Sharing for BergHOFF Customers
We share your Personal Information with third party partners in order to facilitate purchases on our website. These third party partners include payments processors, warehouse operations, customer support platforms, and shipping companies. In addition, we may share anonymized data with 3rd party partners to better understand our customer base or improve the products we offer for sale. Unless otherwise noted in this Privacy Policy, we do not authorize our third party partners to use your data for any purpose other than delivering the services they are contractually engaged to deliver for us.
Third Party Policies
You may be able to access third-party websites and other tools and services or products via a link, or via our other tools, including purchase financing. The privacy policies of these third parties are not under our control and may differ from ours. The use of any Data that you may provide to any third parties will be governed by the privacy policy of such third party or by your independent agreement with such third party, as the case may be. If you have any doubts about the privacy of the information you are providing to a third party, we recommend that you contact that third party directly for more information or to review its privacy policy.
Data Security
The security of your Data is important to us. We use commercially reasonable efforts to store and maintain your Data in a secure environment. We take technical, contractual, administrative, and physical security steps designed to protect Data that you provide to us. We have implemented procedures designed to limit the dissemination of your Data to only such designated staff as are reasonably necessary to carry out the stated purposes we have communicated to you.
Data Retention
We will keep your information for as long as it remains necessary for the identified purpose or as required by law, which may extend beyond the termination of our relationship with you. We may retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if required by law. All retained information will remain subject to the terms of this Privacy Policy. Please note that if you request that your information be removed from our databases, it may not be possible to completely delete all of your information due to technological and legal constraints.
CCPA Addendum
Residents of California have specific rights that may be in addition to those described above in our Privacy Policy that result from the California Consumer Privacy Act (CCPA), adopted in 2020. Generally speaking, California residents have the right to:
- Access their Personal Information
- Request and have said Personal Information deleted
- Request that a business exclude Personal Information from being sold
- Not receive discriminatory treatment by a business in exercising their rights under CCPA
Data Collection for California Residents
In addition to the Personal Information described above, we collect information about your purchases in order to provide you with a better customer experience, and for us to improve the products we offer to our customers.
If you would like to request a copy of your data, or request that said data be deleted, please follow the instructions found in the “Contact Information and Requesting Deletion or a Copy of your Data” section below. We will respond to all requests within 10 days, and may ask for specific information to verify your identity. Provided we can successfully verify your identity, we will deliver you a copy of the data we have stored on you within 45 days of receipt of inquiry.
GDPR Addendum
Children’s Privacy
BergHOFF website is not intended for children under 16 years of age, we do not knowingly collect Personally Identifiable Information from children under 16 years of age (or other age as required by local law). Any users under the age of 18 must have their parent’s permission to access the website. If you learn that your child has provided us with Personal Information without your consent, you may alert us at cs@berghoffusa.com. If we learn that we have collected any Personal Information from children under 16 in violation of applicable law, we will promptly take steps to delete such information.
Modifications to our Privacy Policy
We will, from time to time, update this Privacy Policy as the need arises. When we do, we will post an updated version of this Privacy Policy on www.ShopBergHOFF.com.
Email List Access
If you are unable sign up for our email list and would like to do so, please reach out to cs@berghoffusa.com and our support team will be happy to assist you.
Contact Information & Requesting Deletion or a Copy of Your Data
If you would like to request deletion of your Personal Information or request a copy of the data we have about you, please reach out to cs@berghoffusa.com. Additionally you can reach our team at (800) 426-2168. Finally, you may also write to us at:
Attention: Privacy and Legal
BergHOFF
11063 SR 54,
Odessa, FL